Shipping & Returns

School Supply Programs

Shipping charges with our school supply programs are included in the cost of the kit for our ship-to-school sales. Our ship-to-home program shipping costs vary. Please inquire for more information. We ship using the most cost effective carriers; Fed Ex, UPS, or USPS.

Typical order processing time varies throughout the year. During our peak season (June-August) it can take a few weeks to be built and shipped. You will receive tracking for your order via the email address used to place the order.

Shipping costs for items purchased through our school store are as follows:
$0-$10.00 = $8.95
$10.01-$50.0 = $12.95
$50.01-$100.00 = $15.95
$100.01-$150.00 = $19.95
$150.01-$200.00 = $25.00
$200.01-$300.00 = $40.00
$300.01-$400.00 = $55.00
$400.01-$500.00 = $70.00
$500.01 – $1000.00 = $90.00
$1000.01 and over = $125.00

Orders cannot be cancelled.
At check out you will be asked to agree to the following terms:

By Accepting these terms – I agree and understand the following:

  • This is a custom order and cannot be cancelled – regardless of extenuating circumstances.
  • I am ordering for the next school year. No one else has ordered on my child’s behalf.
  • I agree to the pricing (+shipping) and products (brands + quantities) included in my order.
  • I understand if I move or switch schools; I’m still responsible for my order.

All Returns: If you wish to return an order, please contact us for a Return Authorization number. Orders received without a return authorization number will not be processed. Any valid refund requests beyond 90 days from date of purchase will be issued a merchandise coupon.

Individual customer return: Any authorized return must be received within 30 days of delivery date. We will refund the cost of the order, less shipping charges and a $10 restocking fee per kit. If you received free shipping, to home or to school, we will deduct an additional $11.95 to cover the initial shipping cost. Return shipping charges to TWS are yours to incur.

School returns (Orders paid for by school check): Returns must be received within 30 days of delivery date. Items must be in re-sellable condition. A maximum of 10% of your original order may be returned. Return shipping charges are the school’s to incur. A 10% restocking fee will be deducted from the refund.